Shipping Policy

Processing & Shipping

• Orders are processed within 1-2 working days (Monday - Friday).
• Once dispatched, shipping takes approximately 4-6 working days (Monday - Friday).
• You will receive a confirmation email after placing your order, followed by another email with tracking details once your order has shipped.
• You can track your order on our Tracking page.

Order Cut-Off Time

• Orders must be placed before 17:00 GMT+10:00 (Sydney) to be processed within the stated timeframe.

Delivery Information

• We offer free delivery on all orders within Australia.

Delays

• Your order should arrive within 5-8 working days (Monday - Friday).
• If it hasn’t arrived within this period, please allow an extra 2 working days before reaching out.
• Should further delays occur, contact us at info@koavana.com for assistance.

Cancellations

• If you need to cancel an order, please email us at info@koavana.com as soon as possible.
• Cancellations cannot be processed once the order has already been prepared for dispatch.

Damaged or Incorrect Items

• If you receive an incorrect or damaged item, we sincerely apologize.
• Please email photos of the issue to info@koavana.com and we will promptly resolve it by sending you the correct item.

Company Information